Refund policy

How do I get a refund?

Hair is FINAL SALE unless you received the wrong items or something is wrong with the product.

To receive a refund, all you would need to do is to email or call us to let us know you want to return your UNUSED, undamaged, hair NOT opened and/or unraveled hair. Once we receive it back in the mail from you and have confirmed that it is still indeed in the same brand new, unused condition that we sent it to you in, we will then refund your payment method that you used when you made your initial purchase.

We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with.  We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges.When you obtain a tracking number, please email us the tracking number so we can also be on the lookout for your return as well.

All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake or negligence on our end and/or you received incorrect items. Only then will we cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us.