Shipping policy

ALL DOMESTIC SHIPMENTS TAKE 5-8 BUSINESS DAYS (NO HOLIDAYS & NO WEEKENDS)

ALL INTERNATIONAL SHIPMENTS: 6-10 BUSINESS DAYS FROM THE DAY WE SHIP (times may vary)

PLEASE EMAIL US BEFORE ORDERING FOR EXPRESS SHIPPING OPTIONS

 

How long will it take for my items to arrive?

Processing time is 3-5 business days (Monday - Friday), no processing is done on weekends (Saturday & Sunday). Unless there are weather conditions or other issues that arise with delivery services that are beyond our control, as we cannot prevent those! (PLEASE NOTE: Longer shipping time for Lace wigs and customized products.)

What if I change my mind?

If you change your mind on a purchase or exchange, and if it is before the product has been shipped out to you, please contact us by email AS SOON AS POSSIBLE so we can cancel, refund, or void your order and/or payment. If we have already shipped your order to you, you must ship it back to us at your expense. Only once we receive the items back from you we will refund your payment.

We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with.  We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. When you obtain a tracking number, please email us the tracking number so we can help be on the lookout for your return as well.

All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then we will cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us.